|
Providing our customers with quality support is Cybercon's first priority. We staff our Service Management Center
(SMC) 24 hours a day, 7 days a week, 365 days a year to ensure that our clients always have system
availability. Every server, whether dedicated or colocated, can be monitored on our consolidated web-based
application that provides a portal for staff and clients to reference support tickets, hardware/software/network
configuration, bandwidth utilization, and customized support procedures.
We focus on the needs of business customers. Our technical support team has many years of experience in
e-business and I.T. services. Customers consistently praise us for our helpful and timely response. It is easy
to reach a live person at Cybercon by phone. No callbacks and no long waits on hold. Customers may escalate a
trouble ticket all the way to our CTO.
Cybercon keeps server parts and replacement stand by servers in stock at all times. Should any hardware fail, we
can repair or replace parts quickly - so that your web sites and applications continue to run. We offer immediate
hardware replacement 24 hours a day 7 days a week.
|
